Order Status

OUTDOOR COVER WAREHOUSE WARRANTY POLICY

  • All products are guaranteed to be free of defects at the time of manufacture.
  • Warranty period lengths vary by product. This is a limited warranty and is pro-rated based on product and material.
  • The warranty coverage commences on the original date of purchase.
  • Products are eligible for either one repair or replacement per purchased item.
  • The warranty is not transferable and is voided if the cover is modified in any way by the purchaser. (examples: cut holes, writing on product, etc.)
  • Warranties only apply to purchases made and shipped within the continental USA.
  • The product must be properly installed, secured, maintained, and utilized for the purpose for which it was intended.
  • During installation and removal, care must be taken not to snag the cover on sharp objects. Pad all sharp corners or sharp objects on your vehicle before covering and use care when tightening straps.


Pro-Rated Warranty

Product approved for warranty claims will receive a credit toward replacement of the same item per the proration schedule below, based on product approved for warranty claim. Original purchase price will be used to calculate item warranty proration. The warranty covers the item purchased, no refunds will be issued for a warranty claim.


Eevelle RV Covers Prorated Warranty Chart

Example:Cover with a 5-Year warranty is purchased for $100. Warranty claim is approved 2 years after the date of purchase. Prorated warranty would cover 80% of the cost for the replacement of the original purchase, or $80. Customer would pay $20 to satisfy the proration amount due.


Warranty does not cover:
  • Damage from high winds, extreme weather or acts of nature
  • Tears from sharp objects or corners of vehicle, including friction or tension tears- please ensure to properly pad all sharp edges
  • Leaking, tears, or other damage resulting from water pooling on cover
  • Damage from customer modifications or abuse
  • Normal wear, weather soiling, or stains from environmental pollution
  • Damage caused by animals, rodents, or insects
  • Damage resulting from failure to use a cover support system or otherwise properly support cover
  • Product purchased from unauthorized 3rd Party Sellers are not covered by OutdoorCoverWarehouse Manufacturer Warranty. Unauthorized sellers may be selling used, damaged or altered products and are therefore not covered by our Manufacturer Warranty.
  • Fading - a natural reaction to UV Rays.
  • Water-Resistance - our covers are highly water resistant, but not waterproof. Waterproof covers are not breathable, and breathability is essential to preventing mold and mildew from developing underneath the cover, by allowing moisture from condensation and humidity to escape.
  • Material color fading is not covered under warranty
  • Staining - covers block stains, but may discolor from them.
  • Breathability - if not cleaned regularly can become clogged.
CAUTION:

New marine vinyl can give off gases that may cause color transfer between fabrics and vinyl, which can result in a permanent color change to vinyl materials. It is not advisable to use a cover on a boat with a new interior until the vinyl has cured for at least 4 weeks. The same issue can arise from any fabric contact with vinyl, including collapsed bimini tops and fabric seat cushions. Degradation or color transfer from boat cover fabric or bimini top fabric to new marine vinyl is not covered by Outdoor Cover Warehouse warranty.

Limitations

This warranty is expressly limited to the repair/replacement of the product at the sole discretion of the manufacturer. In no event shall the seller or manufacturer be liable for any direct, indirect, punitive, incidental, or special consequential damages to property or life whatsoever arising out of or connected with the use or misuse of our products. Including scratching, paint damage and color transfer.

To Initiate a Claim

If you are experiencing an issue with one of our products and believe it may qualify for a warranty claim please contact us at:

1.833.228.7328 or warranty@outdoorcoverwarehouse.com or Click here to fill out manufacturers claim form.


Claim Requirements

In order to initiate a claim you will need the following information:

  • Proof of Purchase
  • "Bill To" name on invoice/receipt
  • Date of Purchase
  • Product part number and description
  • Detailed photographs of the warranty damage
  • Photograph of product tag


Shipping
Please do not send packages to Outdoor Cover Warehouse without prior authorization. Outdoor Cover Warehouse cannot accept any packages freight collect or COD. All packages must be paid for prior to shipping. Returns must be inspected before final decisions are made on possible claims. Note that for verified warranty claims the manufacturer will replace or repair the item at their sole discretion.

For approved warranty claims Outdoor Cover Warehouse will pay inbound freight charges for packages being returned by the customer. The customer will be responsible to pay outbound freight charges for approved warranty replacement products or repaired products.

your cart is empty